Refund policy

60-DAY RETURN POLICY

Elevate Your Game, Risk-Free 

• At GOLF GAFFER, we're dedicated to enhancing your golfing experience. We understand that finding the right gear is part of the journey, which is why we offer a straightforward, hassle-free return policy.

1. Return Eligibility: Satisfaction Guarantee 

• We're confident in the quality of our GG DIVOT MAT PRO™ that’s why we offer 100% Money-back Guarantee returns. If it doesn't meet your expectations within 60 days of delivery, you're welcome to return it. For a return to be eligible, the product must only undergo 'reasonable testing'—using the touch of your hands or gentle sweep of your golf clubs to assess functionality and durability without causing damage just like in a retail setting, ensuring the product remains in "as new" condition, in its original packaging, and with proof of purchase. 

2. Initiating a Return: We're All Ears

• To begin your return process, contact us within 60 days from the delivery date at help@golfgaffer.co.uk. Please provide the following for a swift and efficient process:

3. Return Shipping: Your Choice, Your Cost

• We recommend using a trackable shipping service and sharing it with us to ensure your product reaches us safely. Please note that return shipping costs are the customer's responsibility, and you would be charged a nominal GBP £5.00 return processing fee.
  

4. Damaged or Defective Gear: We've Got You Covered 

• If your order arrives damaged or defective, please reach out to us immediately within 48 hours at help@golfgaffer.co.uk. You have the option of a replacement or a full refund, we would fully cover the shipping cost for such cases—your satisfaction is our priority.

5. Refunds: Back to Your Account

• Upon receiving and verifying your return, we'll issue a refund to the original payment method within 10 days. Refunds may be adjusted based on the product's condition if it doesn't align with 'reasonable testing' criteria.

Should you have questions about our return policy or need assistance determining if your return meets our 'reasonable testing' criteria, please don't hesitate to contact us at help@golfgaffer.co.uk. We're here to ensure your GOLF GAFFER experience is nothing short of excellent!

Thank you for choosing GOLF GAFFER — Forged To Elevate Golfers